I have worked with a wide range of technologies, in many types of business, ranging from the Fortune 50 companies to mom and pop shops. In all the years that I have worked between users and their technology, I have been guided by a few fundamental ideas.
Listen first. If you cannot hear the users, your solution will not address their needs. Listening actively, and guiding the conversation away from technical details, to a clear statement of what the user needs, is the only road to a sensible solution.
Set expectations appropriately. If you cannot explain to the users, in non-technical language, what they should expect from the solution you will provide, they cannot know what to expect. Before embarking on a quest to solve their problem make sure the problem is clearly stated and the proposed solution clearly understood.
No matter how fancy or excellent or expensive a solution is, if the users do not or cannot use it then it is a failure. The most important key performance indicator, at the end of the job, is “Is the user happy and comfortable making use of the solution you provided”. Continue reading here
Albert G. Lotito
Technical Consulting Services
Copyright Albert G. Lotito 2017
Sensible solutions that meet the need.